Privacy Policy

Effective Date: March 26, 2024

Metro Solutions Inc, doing business as METRO ("Metro," "Metro Rides", "Metro Motors", "Red Performance", "Machines Enhancing Travel", "Machines Enhancing Travel Routes Optimized", "Metro Electronics (Metronics)", "we," "us," or "our"), operates the www.metrorides.co website, associated mobile applications, and any affiliated services (collectively referred to as the "Service").

This Privacy Policy informs you of our policies regarding the collection, use, storage, and disclosure of your data when you use our Service—and the rights and choices you have regarding that data. By using Metro products or services, you consent to the data practices described in this policy. If you do not agree, do not use the Service.

THIS IS A LEGAL AGREEMENT BETWEEN YOU AND METRO ("METRO") THAT GOVERNS YOUR PARTICIPATION AS A METRO USER. PLEASE READ THIS METRO DEVELOPER AGREEMENT ("AGREEMENT") BEFORE PRESSING THE "AGREE" BUTTON AND CHECKING THE BOX BELOW. BY PRESSING "AGREE," YOU AGREE TO FOLLOW THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, PRESS "CANCEL."

1. DEFINITIONS

Service: Refers to all websites, software, hardware (scooters, bikes, accessories), mobile applications (iOS and Android), accessories and other digital products offered by Metro.
Personal Data: Means information that can identify an individual, either on its own or when combined with other data such as your name, email address, phone number, physical address, IP address, location data, payment credentials, and usage history.
Usage Data: Automatically collected data related to your interactions with our Service, including app activity, session duration, reboot logs, and diagnostics.
Cookies: Small data files placed on your device to improve user experience and track user behavior.
Data Controller: Metro acts as the Data Controller for all personal information collected via our Service.
Data Processor / Service Provider: Any third party who processes Personal Data on behalf of Metro, including vendors for analytics, cloud storage, CRM, and payment services.
User (or Data Subject): The individual using the Service and providing data.

2. INFORMATION WE COLLECT

Personal Data

Full name
Email address
Shipping/billing address
Phone number
Payment information (handled securely by third-party processors)
Account credentials (for Metro app)
Any user-generated content (support tickets, messages, feedback)

Usage Data

Device model, OS, browser type
IP address
Time spent on pages, interaction patterns
App activity (buttons clicked, features used)
Mobile identifiers (IDFA/GAID)
Log files and error reports

Location Data

If you enable GPS-based features, we may collect your real-time device location. This is necessary for scooter tracking, ride analytics, and map functionality. Location data is only gathered during use of the Service, not in the background unless explicitly authorized.

3. HOW WE USE YOUR DATA

Metro uses the data we collect to:

Provide, maintain, and improve our vehicles, and apps
Process and fulfill orders
Authenticate users and manage accounts
Provide live tracking, unlocking/locking, and ride history
Detect fraudulent behavior or violations of terms
Analyze performance, detect bugs, and enhance product features
Send you service announcements, product updates, or promotions (you may opt out)
Comply with applicable legal obligations

4. LEGAL BASIS FOR PROCESSING (GDPR & CCPA)

Depending on your location, we may process your data under one or more of the following legal bases:

Your explicit consent
Fulfillment of a contract
Compliance with legal obligations
Legitimate business interests, provided your rights are not overridden
Public interest or legal claims

5. DATA RETENTION

We retain your Personal Data as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal requirements
Resolve disputes
Enforce agreements

Usage Data is retained for shorter durations, unless required for legal or security reasons.

6. DATA SHARING

We may share your Personal Data with:

Payment processors (Stripe, Apple Pay, Google Pay)
Cloud services (e.g., Amazon AWS)
Analytics platforms (Google Analytics, Meta Pixel)
Fraud prevention and identity verification tools
Logistics providers (for deliveries or repairs)
Law enforcement, if required by law

All vendors are contractually required to safeguard your data.

7. SECURITY

We implement industry-standard security protocols to protect your data from unauthorized access or disclosure. These include SSL encryption, secure authentication, and role-based access. However, no system is 100% secure; users assume some risk.

8. YOUR RIGHTS

If you reside in the EEA, UK, California, or other regions with privacy laws, you may have the right to:

Access a copy of your data
Correct inaccurate data
Delete your data
Withdraw consent for data processing
Restrict or object to certain uses
Request data portability
File a complaint with a data protection authority

Please email privacy@metrorides.co to initiate any of these requests.

9. COOKIES & TRACKING

We use cookies to:

Maintain login sessions
Save preferences
Track usage behavior
Enable targeted advertising

You can disable cookies in your browser settings. Note: this may affect Service functionality.

10. BEHAVIORAL REMARKETING

Metro may use remarketing services (e.g., Google Ads, Meta Ads) to show ads on third-party platforms based on your activity. You can opt out through the following:

11. THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for their content, privacy practices, or data use.

12. CHILDREN'S PRIVACY

Metro does not knowingly collect data from individuals under 18.

13. DO NOT TRACK

We do not currently respond to "Do Not Track" browser signals due to lack of standardization.

14. CROSS-BORDER DATA TRANSFER

If you are outside the U.S., your data may be transferred to and processed in the U.S. By using the Service, you consent to this transfer.

15. POLICY UPDATES

We may revise this Privacy Policy periodically. Updates will be posted to this page with a new effective date. For material changes, we may provide additional notice (e.g., via email or app notification).

16. CONTACT US

privacy@metrorides.co

Ride Clean. Ride Bold. Ride Protected.

At Metro, this isn't just about transport, it's a movement. Your trust fuels our mission to give the world accessible, electrified freedom as soon as possible. Everything we build, from vehicle to policy, is designed to protect you and honor the journey.

It's your data, and we respect it. Because when you're inspired by something higher, you build something greater.

Terms and Conditions of Use

Effective Date: March 26, 2024

These Terms and Conditions ("Terms") govern the purchase, access, and use of products and services offered by Metro Scooters LLC soon Metro Solutions CO., a Tri-State corporation ("Metro Motors//Rides//Mobility//Electronics", "we," "us," or "our"). These include, but are not limited to, personal mobility vehicles, accessories, mobile applications, software, firmware, connected services, and affiliated support platforms (collectively, the "Products" or "Services").

By using our Products or Services in any capacity, you ("you" or the "User") acknowledge and agree to be bound by these Terms. If you do not accept these Terms, you may not access, own or utilize our Products or Services and you are to stop the use of them immediately.

1. Binding Agreement

By accessing or using any portion of the Metro Motors platform or Products, you affirm that you are at least 18 years of age, possess the legal authority to enter into a binding contract, and consent to be legally bound by the provisions of these Terms.

2. No Warranty or Guarantee of Specific Outcome

METRO, hereinafter referred to as Metro Solutions, Metro Rides and Metro Motors (Performance Division), develops its vehicles and products with a focus on reliability, daily utility, safety, portability and responsible use. However, we do not and cannot guarantee specific outcomes, and no mechanical failure. Nor do we warrant that misuse, user error, or negligent operation will not occur. Accordingly, Metro Scooters LLC disclaims liability for:

Injury, death, or property damage resulting from any use, negligence, or violation of traffic laws from our products. When using our products you agree to our terms and conditions;
Unauthorized modifications or alterations of Products;
Use inconsistent with intended design or safety recommendations, including the failure to wear proper protective equipment.
Any random mechanical failure that theoretically should not occur in original use. (Original being; unaltered, unmodified, operated responsibly, maintained) Each product has a Standard operating procedure of Quality control. However, some cases are unpredictable and unavoidable. In the event that an unlikely mechanical error occurs randomly during the duration of operation, or stagnation, including and not limited to: bolts coming undone, wheels wobbling or seizing out of control, stuck cruise control, brake system failure, battery/charging, random shutoff, and more. If there is any failure of any form resulting in injury, loss or death, Metro is not held liable.

Use our Products at your own risk and with appropriate discretion. We disclaim liability for any accidents or unnatural occurrences and the damages that correspond with them.

Metro holds the right to deny claims that are proven to be fraudulent, or misuse behavior.

If you do not wish to agree to these terms, immediately and responsibly donate, return or discard your Metro product.

3. Release of Liability and Indemnification

To the maximum extent permitted by applicable law, you agree to release, indemnify, defend, and hold harmless Metro Motors and its officers, directors, employees, affiliates, suppliers, agents, contractors, and any other employees from and against any claims, demands, actions, losses, liabilities, or expenses—whether known or unknown—arising out of or in any way related to:

Your use or misuse of any Metro Product;
Physical injury or property damage arising in connection with use;
Third-party interactions occurring while using our Services;
Weather conditions, environmental hazards, or terrain challenges.

This waiver includes all theories of liability, including negligence, strict liability, and product liability.

4. Assumption of Risk

Traffic collisions
Road defects
Weather conditions
Equipment failure

5. User Obligations

As a condition of your use, you agree to:

Comply with all local, state, and federal laws applicable to vehicle operation;
Wear all recommended safety gear, including our helmets and our reflective gear;
Perform a pre-ride inspection of your vehicle;
Immediately cease operation upon detecting any performance or safety issue;
Refrain from allowing unauthorized users to access your account or any Metro Motors Product.

6. Intellectual Property and Ownership Rights

All Products, software, design elements, user interfaces, firmware, documentation, trademarks, trade dress, and associated intellectual property are the sole property of Metro Motors and are protected under United States and international intellectual property laws.

You may not:

Copy, reverse-engineer, decompile, or create derivative works of any Metro Product;
Sell, sublicense, lease, or distribute any Product without written consent;
Use Metro Solutions branding, trademarks, or proprietary materials without our express authorization.

7. Software Licensing

The Metro+ mobile application and any associated firmware or software are provided to you under a limited, non-exclusive, revocable, non-transferable license strictly for personal use in accordance with these Terms. This license does not convey any ownership rights.

8. Limitation of Liability

To the fullest extent permitted by law, Metro shall not be liable for any incidental, indirect, special, punitive, or consequential damages.

Including, but not limited to, lost profits, loss of data, or business interruption arising from the use or inability to use our Products or Services.

Metro's maximum aggregate liability to you shall not exceed the amount you paid for the Product or Service directly from our own website, retailers or store fronts, that is the subject of the claim. Any price mark up from independent sellers is not included in the aggregate.

9. Termination of Access

Metro reserves the right to suspend, limit, or terminate your access to any Product or Service at its sole discretion, without notice, if you breach these Terms or engage in unlawful conduct. All disclaimers, releases, and limitations of liability shall survive termination.

10. Governing Law and Venue

These Terms shall be governed by, and construed in accordance with, the laws of the State of New Jersey, without regard to its conflict-of-law provisions. You agree that all legal proceedings arising out of these Terms shall be initiated exclusively in the state or federal courts located in New Jersey County, and you expressly consent to the jurisdiction and venue of such courts.

11. Modifications to Terms

Metro Motors may amend these Terms at any time by posting a revised version on our website. Your continued use following such amendments constitutes your acceptance. The latest version will always be available at: www.metroamerica.com/terms

12. Contact Information

For all inquiries or legal correspondence, please contact:

help@metrorides.co

Metro Solutions CO., 1202 3RD AVE, New York, NY 10021 Floor 1

1-800-METRO-NOW

Ride Purposefully. Ride Practically. Ride Responsibly.

At Metro, we build high-functionality vehicles designed for the demands of real everyday use. Whether you're commuting, connecting, or exploring, your ride is your responsibility and liability. Ride responsibly for yours and civilians sake. We're proud to give you the tools to move through the world intelligently and safely, but we are not responsible for any misuse or accidents that may happen with our products.